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Red Tape and Public Service Motivation

Findings from a National Survey of Managers in State Health and Human Services Agencies

Missouri State University

Sanjay K. Pandey

Rutgers University, Campus at Camden

This article examines the relationship between red tape and public-service motivation. Using a recent national survey of public managers in various state health and human service organizations, the authors examine whether perceptions of red tape are determined by differences in the level of public-service motivation. Across a variety of dependent measures, the results showed a consistent linkage between managerial perceptions of red tape and public-service motivation. Managers reporting higher levels of public-service motivation were less likely to perceive high levels of red tape. Among the dimensions of public-service motivation, attraction to public policy making provided the greatest influence on perceptions of red tape.

Key Words: public service motivation • red tape • bureaucracy

Review of Public Personnel Administration, Vol. 25, No. 2, 155-180 (2005)
DOI: 10.1177/0734371X04271526


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