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Review of Public Personnel Administration
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A Process for Development and Validation of a Customized Scale to Assess Work Environment in Government Organizations

A Mixed Method Approach

William J. Ritchie

Florida Gulf Coast University

Elias Kirche

Florida Gulf Coast University

Arthur J. Rubens

Florida Gulf Coast University

This study developed and tested a survey instrument to evaluate work environment in a government organization. A three-phase process, using both qualitative and quantitative methods, is presented for questionnaire development. The instrument measures the workplace domains of satisfaction with workload, communication with coworkers, satisfaction with manager, satisfaction with top management, esprit de corps, and satisfaction with job training.

Key Words: scale development • work environment • job satisfaction

Review of Public Personnel Administration, Vol. 26, No. 4, 382-389 (2006)
DOI: 10.1177/0734371X06288604
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