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Review of Public Personnel Administration, Vol. 27, No. 4, 315-335 (2007)
DOI: 10.1177/0734371X07301976

Outsourcing Human Resources

The Case of the Texas Health and Human Services Commission

Jerrell D. Coggburn

North Carolina State University

This article examines human resources outsourcing (HRO) at the State of Texas Health and Human Services Commission (HHSC). It describes the emergence of HRO in the public sector and analyzes the HHSC case. The article develops an eight-dimension conceptual framework for assessing the appropriateness of public HRO and demonstrates the framework's usefulness by applying it to the HHSC case.

Key Words: human resources outsourcing • civil service reform • state government • radical reform


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